Office Policies

Mom and son playing airplane

How are Appointments Scheduled?

Our office attempts to schedule appointments at your convenience. Preschool children should be seen in the morning because they are more awake, and we can work more slowly with them for their comfort. School children with a lot of homework should be seen in the morning for the same reason. Dental appointments are an excused absence, and missing school can be minimal when regular dental care is scheduled.

Since appointed times are reserved for each patient, we ask that you please notify our office at least 24 hours in advance of your scheduled appointment time if you must cancel. Another patient could be scheduled if we have sufficient time to notify them. We realize that unexpected things happen, but we ask for your assistance in this regard.

Do I stay with my child during the visit?

You Can Trust Us with Your Children

If your child is over the age of 3, we ask that you allow them to accompany our staff through the dental experience while you wait in the reception area. Separation anxiety is not uncommon in children, so please try not to be concerned if your child exhibits some negative behavior. This is normal and will soon diminish. We are all specifically trained in helping young children overcome anxiety. Our experience has shown that most children over the age of 3 react more positively when permitted to experience the dental visit on their own and in an environment designed for children.

We Invite You to Join Us for Their First Examination

We invite you to accompany your child to the initial examination. During future appointments, we suggest you allow your child to accompany our staff through the dental experience while you wait in the reception area. Our purpose is to gain your child's confidence and overcome apprehension, and we can usually establish a closer relationship with your child when you are not present. However, you are more than welcome to accompany your child to the treatment room. For the safety and privacy of all patients, other children who are not being treated should remain in the reception area with a supervising adult.

What about Finances?

We at Canyon Pediatric Dentistry understand that the investment into your child's dental health is important. After your initial examination we will review with you our recommendation for your child's treatment plan if any. Every effort will be made to provide a plan which fits your budget and gives your child the best possible care.

We do accept all dental insurance that allows you to see your provider of choice.

Please understand that we do not dictate insurance policies and can only work with them to provide you with maximum insurance benefits.

Payment Options:

  • VISA, MasterCard, Discover, American Express, money orders and cash
  • Convenient interest free payment plan through an outside financial institution - Care Credit
  • Pre-Authorized monthly payment plan on your credit card

Our Office Policy Regarding Dental Insurance

If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law, your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid for it or not. If you have not paid your balance within 60 days, a re-billing fee of 1.5% will be added to your account each month until the outstanding balance is paid. We will be glad to send a refund to you if your insurance pays us.

PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company. We are not responsible for how your insurance company handles its claims, or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We do not guarantee what your insurance will or will not do with each claim. We are not be responsible for any errors in filing your insurance. Once again, we file claims as a courtesy to you.

Fact 1 - NO INSURANCE PAYS 100% OF ALL PROCEDURES
Dental Insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90-100% of all dental fees. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage, or the type of contract your employer has set up with your insurance company.

Fact 2 - BENEFITS ARE NOT DETERMINED BY OUR OFFICE
Sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company.

Insurance companies set their own schedules and each company uses a different set of fees they consider reasonable.

Unfortunately, insurance companies imply that your dentist is overcharging, rather than say that they are underpaying, or that their benefits are low. In general, the less expensive insurance policy will use a lower reasonable (UCR) figure.

Benefits are not determined by our office so if your dental bill is higher than the UCR it does not mean your dentist has charged too much for the procedure. It could mean your insurance co-pay has not updated its UCR, or data used to set the UCR's is taken from areas of your state are not similar to your community.

Fact 3 - DEDUCTIBLES & CO-PAYMENTS MUST BE CONSIDERED
MOST IMPORTANTLY, almost all dental plans are the result of a contract between your employer and an insurance company. The amount your plan pays is agreed upon by your employer with the insurer. Therefore, please keep us informed of any insurance changes such as policy name, insurance company address or a change of employment.